Frequently Asked Questions

Is TrackwiseRX free to use?

Yes! TrackwiseRX is completely free during our beta period. When we exit beta, we'll offer affordable pricing plans to ensure everyone has access to professional-grade health tracking tools.

Is my health data secure?

Absolutely. We use AES-256-CBC encryption for sensitive data at rest and SSL/TLS for data in transit. Your data is encrypted before being stored and only you can access it.

Can I use TrackwiseRX on mobile?

The web application is fully responsive and works on mobile browsers. A dedicated mobile app is in development for iOS and Android.

How do I share my data with my doctor?

Generate a report from the Reports page and export it as PDF or Excel. You can then email or print the report to share with your healthcare provider.

Can I track multiple medications?

Yes! There's no limit to the number of medications you can track. TrackwiseRX is designed to handle complex medication regimens.

What if I miss logging a medication?

You can log medications for any past date. Simply select the date when creating a log entry. You can also mark entries as "missed" to maintain accurate adherence tracking.

Can I track my symptoms?

Yes! TrackwiseRX includes comprehensive symptom logging. Track pain levels, mood, energy, sleep quality, stress, and physical symptoms. The system can detect correlations between your symptoms and medications.

Can I delete my account and data?

Yes. You have complete control over your data. You can export all your data and delete your account at any time from the Settings page.

Does TrackwiseRX replace medical advice?

No. TrackwiseRX is a tracking and analytics tool, not a medical device or diagnostic tool. Always consult with qualified healthcare professionals for medical advice.

How is adherence calculated?

Adherence is calculated as the percentage of medications marked as "taken" out of all logged entries. Skipped medications are not counted against adherence, but missed medications are.

Can I import data from other apps?

Data import functionality is planned for a future release. Currently, you can manually enter your medication history.

I can't log in to my account

• Verify you're using the correct email address
• Check that your password is correct (passwords are case-sensitive)
• Clear your browser cache and cookies
• Try using a different browser
• Contact support if the issue persists

My data isn't saving

• Check your internet connection
• Ensure all required fields are filled in
• Look for validation error messages
• Try refreshing the page and attempting again
• Clear your browser cache if the problem continues

Reports won't generate or download

• Ensure you have data in the selected date range
• Check that at least one report type is selected
• Verify your browser allows downloads from our site
• Try a different browser if downloads are blocked
• Check your browser's download folder

The interface looks broken or strange

• Clear your browser cache and reload the page
• Ensure you're using a modern, updated browser
• Try disabling browser extensions temporarily
• Check if your browser supports the required features

I'm having performance issues

• Close unnecessary browser tabs
• Clear your browser cache and cookies
• Disable browser extensions that might interfere
• Try using a different browser
• Check your internet connection speed

I accidentally deleted something

Unfortunately, deleted data cannot be recovered. We recommend:

• Regularly exporting your data as a backup
• Double-checking before confirming deletions
• Using the "discontinued" status instead of deleting medications

How do I change my password?

Password management is handled through WorkOS authentication. You can reset your password from the login page using the "Forgot Password" link.

Can I change my email address?

Email changes are currently not supported. If you need to change your email, please contact support for assistance.

Who can see my health data?

Only you can see your health data. We never share your information with third parties. Data is only shared when you explicitly export it and choose to share it with others.

Do you use my data for advertising?

No. We do not use your data for advertising purposes, and we do not sell or share your data with advertisers or third parties.

How long do you keep my data?

We keep your data for as long as your account is active. If you delete your account, all your data is permanently removed from our systems.

What's the difference between "missed" and "skipped"?

"Missed" means you forgot to take the medication and it affects your adherence rate. "Skipped" means you intentionally didn't take it (e.g., doctor's orders) and doesn't count against adherence.

Can I set medication reminders?

Medication reminders are planned for a future release. Currently, you'll need to use your phone's built-in reminder or alarm features.

How do I track PRN (as-needed) medications?

Set the medication status to "As Needed" when adding or editing the medication. Then log entries whenever you take it.

Can I track vitamins and supplements?

Yes! Add them as medications. You can leave the prescriber field empty for over-the-counter items.

What report formats are available?

You can export reports as PDF (for printing or sharing) or Excel (for further analysis). Both formats include the same comprehensive data.

Can I customize what's in my reports?

Yes! You can select which report types to include (adherence, side effects, health conditions, symptoms), choose the date range, and filter by specific medications.

What symptom metrics can I track?

You can track pain level (0-10 scale), mood (5 levels from terrible to great), energy level (0-10), sleep quality (0-10), stress level (0-10), and various physical symptoms. You can also add custom symptoms, triggers, and detailed notes.

How does medication correlation work?

The system automatically analyzes the timing between your medication logs and symptom logs to identify potential correlations. This helps you understand how medications may be affecting your symptoms over time.

Can I view my symptoms in a calendar?

Yes! The Symptom Logs page includes both list and calendar views. The calendar view shows your symptom severity at a glance, making it easy to identify patterns and trends over time.