Privacy Policy

Your data is yours. Any health information or personal data you enter into TrackwiseRX belongs entirely to you.

We do not sell, rent, or trade your information to anyone — ever.

We only use your data to provide and improve the TrackwiseRX service.

If you choose to delete your account, all associated data will be permanently removed from our systems (including backups within a reasonable timeframe).

Your data is encrypted at rest and in transit using industry-standard protocols (such as AES-256 and TLS 1.3).

We maintain strong security practices, including access controls, regular audits, and system monitoring to prevent unauthorized access.

In the event of a security incident, we will promptly notify affected users and comply with all applicable data protection laws.

You can export your data at any time in standard formats (PDF or XLSX).

You can delete your account and all stored information whenever you choose — no hoops to jump through.

If you request deletion, we erase your information from our active systems and backups within a reasonable period (typically 30 days).

TrackwiseRX only collects the data you provide directly, such as:

• Health and medication information you enter into the app
• Optional usage data (like error logs or feature analytics) to improve performance
• Basic account details (name, email address, and login credentials)

We do not collect or store unnecessary personal identifiers or location data.

We use your data solely to:

• Deliver core TrackwiseRX functionality
• Maintain and improve service reliability and performance
• Provide customer support and respond to your inquiries
• Fulfill legal obligations if required by law (e.g., responding to lawful requests)

We do not use your data for advertising, profiling, or third-party analytics.

If TrackwiseRX uses trusted third-party providers (for cloud hosting, email delivery, or payment processing), they are bound by confidentiality and security obligations that meet or exceed our own standards.

We only share the minimum information required for them to perform their services.

Depending on your location, you may have the right to:

• Access or correct your data
• Request data deletion
• Download a copy of your data
• Withdraw consent for data processing

You can exercise these rights directly through your TrackwiseRX account or by contacting us at [email protected].

We may occasionally update this Privacy Policy. When we do, we'll post the updated version here and update the "Effective Date."

If any material changes occur, we'll notify you directly via email or in-app notice.

If you have questions or concerns about this Privacy Policy, you can reach us at: